Window World Remains Leader in J.D. Power’s Customer Satisfaction Study
Window World is Ranked Highest Again in Customer Satisfaction with Window and Patio Door Retailers
August 8, 2019
N. WILKESBORO, N.C. (August 8, 2019) – Window World®, America’s largest replacement window and exterior remodeling company, received the J.D. Power Award for ranking highest in the Retail segment of the 2019 Windows and Patio Doors Satisfaction Study. Window World ranked highest in overall customer satisfaction among window and patio door retailers for five out of the past seven years.
In addition to awarding Window World the highest ranking for overall customer satisfaction, J.D. Power also concluded that Window World received the best rating for the price customers paid for windows and installation.
The J.D. Power Windows and Patio Doors Satisfaction Study, now in its 13th year, reviewed satisfaction among nearly 2,913 customers who purchased windows or patio doors within the previous 12 months. Window World received 878 points out of a possible 1,000, which is 36 points higher than the retailer average. The study measured satisfaction based on performance in four factors: installation; ordering and delivery; price; and sales staff and service. Window World ranked highest in overall customer satisfaction among window and patio door retailers in the 2013, 2014, 2016, 2018 and 2019 studies.
We take great pride in the products and services we provide, and it is always our hope that Window World’s customers are excited to show off their updated homes,” says Window World Chairman and CEO Tammy Whitworth. “Receiving the J.D. Power Award demonstrates that our customers are satisfied with their overall experience with Window World, from the initial conversation with a sales representative to the final product.”
J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A separate segment of the J.D. Power Windows and Patio Doors Satisfaction Study also measures customer satisfaction among window and patio door manufacturer brands.
Maintaining its authority at the top of the retail segment of J.D. Power 2019 Windows and Patio Doors Satisfaction Study is the latest accomplishment for Window World. The company’s windows recently earned the Good Housekeeping Seal for the 12th consecutive year. The Good Housekeeping Institute also granted the prestigious Seal to Window World’s vinyl siding and Therma-Tru doors for the second consecutive year. Last year, Window World was ranked the No. 1 Window Company in the nation in Qualified Remodeler’s Top 500 list.
To see Window World’s complete ranking in the J.D. Power 2019 Windows and Patio Doors Satisfaction Study, click here.